Privacy Policy
Prioplay is committed to protecting your privacy and personal data. Learn how we collect, use, and safeguard your information.
Prioplay ("Prioplay", "we", "us", or "our") is committed to protecting the privacy and personal information of individuals who use our website, platform, and coaching services.
This Privacy Policy explains how Prioplay collects, uses, processes, stores, shares, and protects personal information when you visit our website, create an account, make a booking, communicate with us, participate in a coaching session, or otherwise use our services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1Information We Collect
Depending on how you use our Services, we may collect the following information:
1.1 Personal Information
We may collect:
- Full name
- Mobile number
- Email address
- Age or date of birth, where required
- Gender, where voluntarily provided
- City, area, or preferred coaching location
- Sports preferences
- Coaching level or experience
- Other information voluntarily provided by you
1.2 Booking and Service Information
When you book or enquire about a coaching session, we may collect:
- Selected sport
- Preferred location
- Preferred date and time
- Selected coach
- Private or group session preference
- Booking details
- Session history
- Rescheduling requests
- Communications relating to your booking or session
1.3 Payment and Transaction Information
When you make a payment through our Services, we may collect transaction-related information such as:
- Amount paid
- Payment status
- Transaction reference or ID
- Date and time of transaction
- Relevant billing information
Payments may be processed through third-party payment service providers. Prioplay does not generally store complete debit card, credit card, banking, or other payment credentials on its own systems unless specifically stated otherwise.
1.4 Device and Technical Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- General website usage information
2How We Collect Information
We may collect information:
- Directly from you when you register or submit information
- When you make or manage a booking
- When you communicate with Prioplay
- When you interact with our website
- Through cookies and similar technologies
- From coaches or service providers where reasonably necessary to provide the Services
- From payment, technology, or other service providers where applicable
3Purpose of Processing Personal Information
Prioplay may process personal information for purposes including:
4Consent and Lawful Processing
Where consent is required under applicable law, Prioplay will seek consent in an appropriate manner before processing personal information for the relevant purpose.
Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent may affect our ability to provide certain Services where the relevant information is necessary for providing those Services.
Prioplay will process personal information only for lawful purposes and in accordance with applicable data protection and privacy laws.
6Information Shared With Coaches
When you book a coaching session through Prioplay, relevant information may be shared with the coach responsible for conducting the session. This may include:
Coaches are expected to use customer information only for legitimate purposes connected with providing the coaching service and to handle such information responsibly.
7Third-Party Service Providers
Prioplay may use third-party service providers to help operate the Services, including:
- Payment service providers
- Website and hosting providers
- Cloud storage providers
- Communication providers
- Analytics providers
- Customer-support providers
- Technology and security providers
Where such providers process personal information on Prioplay’s behalf, Prioplay will take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable requirements.
9Data Security
Prioplay takes reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of electronic transmission, storage, or online service can be guaranteed to be completely secure.
In the event of a personal data breach, Prioplay will take reasonable steps to investigate, mitigate, and address the incident and will comply with applicable legal requirements relating to data breaches and notifications.
10Data Retention
Prioplay may retain personal information for as long as reasonably necessary to:
- Provide our Services
- Maintain customer and booking records
- Complete transactions
- Resolve disputes
- Prevent fraud or misuse
- Enforce applicable agreements
- Comply with legal, accounting, tax, regulatory, or other applicable obligations
When personal information is no longer reasonably required, Prioplay may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal requirements.
11Your Rights and Choices
Subject to applicable law, you may have rights relating to your personal information, including rights to:
Requests may be made using the contact details provided in the Grievance section. Prioplay may need to verify your identity before processing certain requests.
12Marketing Communications
Where permitted by applicable law, Prioplay may send information about new coaching services, sports programs, offers, promotions, events, updates, and other Prioplay services.
You may opt out of promotional communications by following the unsubscribe instructions in the message or contacting Prioplay.
You may continue to receive essential service-related communications, including booking confirmations, session updates, payment info, account notices, and other important alerts.
13Children’s Personal Information
Prioplay recognises the importance of protecting children’s personal information. Where the Services involve individuals below the applicable age of majority or otherwise qualify as children under applicable data protection laws, Prioplay will take appropriate measures required by applicable law, including obtaining verifiable parental or lawful guardian consent where required.
Prioplay will not knowingly process children’s personal information in a manner prohibited by applicable law. If you believe that personal information relating to a child has been provided to Prioplay without appropriate authorization or consent, please contact us.
14Third-Party Websites and Services
Our website or communications may contain links to websites, applications, payment services, or other third-party platforms. Prioplay does not control and is not responsible for the privacy practices, security, or content of third-party services. You should review the applicable privacy policies of third-party services before providing them with personal information.
15Data Transfers and Processing Outside India
Prioplay may use third-party technology, hosting, payment, analytics, communication, or other service providers that may process or store personal information outside India. Where applicable, Prioplay will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian laws and regulatory requirements.
16Grievance Redressal
If you have any question, concern, complaint, or request regarding this Privacy Policy or the processing of your personal information, you may contact Prioplay through the details below:
Prioplay will make reasonable efforts to review and address privacy-related requests and grievances within the timeframe prescribed under applicable law.
17Changes to This Privacy Policy
Prioplay may update or modify this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, applicable laws or regulations, and data protection requirements. The updated Privacy Policy will be published on this page along with the revised "Last Updated" date. We encourage users to review this Privacy Policy periodically.
18Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable statutory and regulatory requirements.
Any dispute relating to this Privacy Policy shall be subject to the applicable jurisdiction specified in Prioplay’s Terms & Conditions.
19Contact Us
For questions regarding this Privacy Policy or the way Prioplay handles personal information, please contact:
Prioplay
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