Session Guidelines
Rescheduling Policy
Understand our guidelines for rescheduling sessions, time windows, court bookings, and attendance requirements.
4-Hour Advance Notice Window
To respect our coaches' dedicated training schedules, all session rescheduling requests must be submitted at least 4 hours prior to the scheduled session time.
Official Rescheduling & Cancellation Terms
4-Hour Reschedule WindowCustomers may request to reschedule their coaching session by informing Prioplay at least 4 hours before the scheduled session time.
Late Requests (< 4 Hours)Rescheduling requests made within 4 hours of the scheduled session will not be accepted, and the session will be considered non-reschedulable.
No-Show & In-Session CancellationsIf a customer fails to attend the session or cancels after the session has started, the session will be considered completed and no rescheduling will be provided.
Coach & Slot AvailabilityAll rescheduling requests are subject to the availability of the coach and the new requested session slot.
Court Booking ChargesCourt booking charges are the responsibility of the customer and are non-refundable.
No CancellationsCancellation of a booked coaching session is not allowed.
How to Request a Reschedule
To reschedule an eligible session (at least 4 hours in advance), please contact our team via WhatsApp or email with your Booking ID, current session slot, and preferred new time:
Related policies: